Make a complaint

Every member of staff should aim to resolve issues first time, every time. If an issue has not been resolved when it is first brought to our attention then it becomes a formal complaint.

We will aim to resolve your complaint within 5 working days of receiving it. If we cannot get back to you within that time, we will contact you and explain why and tell you how long it will take.

Web forms are sent to the relevant staff usually within 24 hours of you sending it. Please call us or email customer@castlerockedinvar.co.uk if you’d like us to receive it faster.

Please note mandatory fields are marked with an asterisk (Mandatory field)
Mandatory field. Comments / questions
Your contact details
Mandatory fieldFirst name
Mandatory fieldSurname
Mandatory fieldEmail address
Landline/mobile number
Postal address
Preferred contact method